Weld RE-1 Technology Department

Technology Department

We are here to help you out when your technology does not work as expected or you just need a refresher.

Here you will find helpful links to our districts technology and support personnel.

Please send us a detailed email or voice message to the following and we will get back with as soon as possible.

To reach us by email:

Within your message please provide your name, best call back method, along with a detailed message about the issue.

Please provide screenshots if possible, and where available.

support@wcsdre1.org

You can also call and leave a voice message at extension 1012 

Below are links to "how to" questions that can help you get started. 

 

Jive Communications (Our new phone system)jive logo

Video:

 https://jive.com/resources/support_page/jive-apps/jive-web/

Support documentation:

 https://jive.com/support/

 Here you will find “how to” documents on setting up your VM and access Jive’s Softphone.

When logging into the softphone at:

https://my.jive.com

You will click on the G logo, for Google, and log in with your District google account.

Example: xxxxxxxx@wcsdre1.org 

 

Google Suite Google Suite logo

When you are logged into Google app like Gmail or classroom you can click on the Google help link located at the top right-hand corner. Rainbow Beach Ball with "?" in the middle. 

These are videos on how to use Google Suite. 

 

 

Infinite Campus logoInfinite Campus

If you are new to IC you can access the help section on the top fight of the app with the ? icon.

https://content.infinitecampus.com/sis/Campus.1829/video/learn/campus-101/

 

 

 

 

There are many more to come...

If after reviewing the help documentation and still have a question, please send a support request at.

 support@wcsdre1.org

Also, if you need a password reset for any of your software of laptop please send in a support request.

Gilcrest Elementary School
North Valley Middle School
Pete Mirich Elementary School
Platteville Elementary School
South Valley Middle School
Valley High School
Weld County School District RE-1
14827 WCR 42 Gilcrest, CO 80623 | Phone: (970) 350-4201 | Fax: (970) 737-2516

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