Weld RE-1 Technology Department

Technology Department

We are here to help you out with your technology needs.

picture of helpdesk agent Here you will find helpful links to our districts technology and support personnel.
Please send us a detailed email or voice message to the following and we will get back with as soon as possible.
To reach us by email: support@wcsdre1.org 
Within your message please provide your name, best call back method, along with a detailed message about the issue. 
Please provide screen shots if possible, and where available.
You can also call and leave a voice message at extension 1012.
Below are links to "how to" questions that can help you get started.

Jive Communications

logo for Jive communications Jive Communications (Our new phone system)
Video: 
https://jive.com/resources/support_page/jive-apps/jive-web/
Support documentation: 
https://jive.com/support/
Here you will find “how to” documents on setting up your VM and access Jive’s soft-phone.
When logging into the soft-phone at:
https://my.jive.com
You will click on the G logo, for Google, and log in with your District Google account. 
Example: xxxxxxxx@wcsdre1.org 

G Suite for Education

G suite for education logo When you are logged into a Google app, like Gmail or Classroom, you can click on the Google help link located at the top right-hand corner. Rainbow Beach Ball with "?" in the middle. 
These are videos on how to use Google Suite for education.

Infinite Campus

Infinite Campus logo If you are new to IC you can access the help section on the top right of the app with the ? icon. 
https://content.infinitecampus.com/sis/Campus.1829/video/learn/campus-101/
There are many more to come...
If after reviewing the help documentation and you still have a question, please send a support request to:
support@wcsdre1.org
Also, if you need a password reset for any of your software or log into computer please send in a support request.
Gilcrest Elementary School
North Valley Middle School
Pete Mirich Elementary School
Platteville Elementary School
South Valley Middle School
Valley High School
Weld County School District RE-1
14827 WCR 42 Gilcrest, CO 80623 | Phone: (970) 350-4201 | Fax: (970) 737-2516

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